- Where do you ship?
Desksortstudio currently serves customers in European countries and the United States.
Orders are shipped from Canada and delivered to the address provided at checkout.
If delivery to your area is unavailable, we will notify you before payment is completed.
- Where are orders dispatched from?
All orders are dispatched from our fulfilment facilities in Canada.
Business Information:
Address: 120 Eglinton Ave E, Toronto, ON M4P 1E2, Canada
Phone: +1 (416) 532-7416
Email: desktop@desksortstudio.com
- What payment methods do you accept?
Payments may be completed using the following methods, subject to availability during checkout:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Payments are processed at the time the order is confirmed.
Orders will only enter processing once payment has been successfully authorised.
- When will my order be dispatched?
Orders are normally prepared within 1–2 business days after payment confirmation.
Orders placed during weekends or public holidays will be processed on the next available business day.
Should additional verification or order information be required, processing may take slightly longer.
- How long does delivery take?
Following dispatch, estimated delivery is 5–9 business days for most European destinations.
Delivery estimates are provided for guidance only and may vary depending on destination, customs processing, carrier operations or other circumstances beyond reasonable control.
- Which delivery companies are used?
Orders are delivered using recognised international express delivery services, including Priority services where available, such as DHL, FedEx and UPS.
The carrier may vary depending on the delivery destination and operational requirements.
- Will I receive tracking information?
Tracking notifications are automatically sent to the email address provided during checkout at important stages of delivery, including:
Order dispatched
Shipment accepted by the carrier
Transit updates
Local delivery status
Delivery completion
Customers are encouraged to monitor tracking information throughout the delivery process.
- What happens if my order is delayed?
If an order exceeds the standard delivery timeframe, Desksortstudio will open an investigation with the delivery carrier.
Following the outcome of the investigation, an appropriate resolution may be provided according to the circumstances, including either:
dispatch of a replacement item; or
a full refund.
- Are customs duties or import taxes payable?
Orders are supplied on a Delivered Duty Paid (DDP) basis.
Any applicable customs duties, import charges and taxes relating to the shipment are settled before delivery, meaning customers are not ordinarily required to make additional customs payments upon receipt.
- Can I cancel my order?
Orders may be cancelled before dispatch by contacting our customer support team.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, customers may exercise their statutory rights where applicable.
- Do I have the right to return my order?
Yes.
Customers purchasing as consumers within the European Economic Area may exercise their statutory 14-day Right of Withdrawal.
The withdrawal period begins on the day the goods are received.
To exercise this right, customers should contact:
Email: desktop@desksortstudio.com
Returned items should be unused, complete and returned in a condition suitable for resale unless consumer legislation provides otherwise.
Refunds will be processed after the returned goods have been received and inspected.
- What if my item arrives damaged or with a manufacturing defect?
If an item arrives damaged or contains a manufacturing defect, please contact us within a reasonable period after delivery by emailing:
desktop@desksortstudio.com
Please include:
your order number;
a description of the issue; and
clear photographs showing the affected item.
Where the reported issue is confirmed, an appropriate remedy may be provided, including a replacement or refund.
For damaged or defective products, customers will not normally be required to return the affected item unless requested during the assessment process.
- Can I change my delivery address?
Address changes may be possible before dispatch.
Once an order has entered the shipping process, delivery information may no longer be amended.
Customers should contact customer support as soon as possible if an update is required.